Cargo Loss and Damage Claims

BNSF's goal is to provide our customers with safe, efficient, damage-free service. However, sometimes transit damage can occur. Below are BNSF's contacts and helpful resources to report cargo loss and damage and file a claim.

File a Cargo Loss and Damage Claim

BNSF's Cargo Claim System tool provides a secure, web-based method to file and monitor your cargo loss and damage claim. Customers will need to register at and request access to the Cargo Claim tool.


Area Contact
Report Cargo Loss or Damage
Tel: 800-333-4686, Option 1
Cargo Claim Information
Tel: 800-333-4686, Option 2