BNSF's goal is to provide our customers with safe, efficient, damage-free service. However, sometimes transit damage can occur. Below are BNSF's contacts and helpful resources to report cargo loss and damage and file a claim.
BNSF's eCargoClaim tool provides a secure, web-based method to file and monitor your cargo loss and damage claim. Customers will need to register at bnsf.com and request access to the eCargoClaim tool.
|Report Cargo Loss or Damage||LARSLARS;lars;bnsf.com
Tel: 800-333-4686, Option 1
|Cargo Claim Information||Cargo ClaimsCargo%20Claims;CargoClaims;bnsf.com
Tel: 800-333-4686, Option 2